Frequently Asked Questions

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery. International orders may take 7-14 business days depending on your location and customs processing.

Yes! We offer free standard shipping on all orders over $50 within the United States. For orders under $50, a flat shipping fee of $5.95 applies. International shipping rates vary by destination and are calculated at checkout.

Absolutely! We ship Purple Hour to over 30 countries worldwide. International shipping rates and delivery times vary by destination. Please note that customs duties and taxes may apply and are the responsibility of the recipient.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our shipping carrier's website. If you have any questions about your shipment, our customer service team is here to help.

We want you to love Purple Hour! If you're not completely satisfied, you can return unopened products within 30 days of delivery for a full refund. Opened products can be returned within 14 days if you're not satisfied with the quality. Return shipping is free for US customers.

Yes! Purple Hour is made from 100% certified organic purple yams (Ube). We source our Ube from trusted organic farms in the Philippines, where it's grown without synthetic pesticides or fertilizers. Our product is USDA Organic certified and undergoes rigorous quality testing.

Our premium Ube is sourced from organic farms in the Philippines, where purple yams have been cultivated for centuries. We work directly with local farmers who use sustainable farming practices. Each batch is carefully harvested, dried, and milled to preserve its natural nutrients and vibrant color.

Purple Hour Organic Ube Powder is naturally free from common allergens. It contains no gluten, dairy, soy, nuts, or eggs. It's also vegan-friendly and suitable for most dietary restrictions. However, it is processed in a facility that also handles tree nuts, so please be aware if you have severe allergies.

No! Unlike matcha or coffee, Purple Hour Ube Powder is naturally caffeine-free. This makes it perfect for any time of day, including evening rituals. You can enjoy the calm, sustained energy from Ube's natural nutrients without the jitters or sleep disruption that caffeine can cause.

When stored properly in a cool, dry place away from direct sunlight, unopened Purple Hour powder stays fresh for up to 18 months from the production date. Once opened, we recommend using it within 6 months for optimal flavor and color. Always reseal the package tightly after each use to maintain freshness.

For a classic Ube latte or smoothie, we recommend 1-2 teaspoons (about 3-6 grams) of Purple Hour powder per 8-12 oz of liquid. Start with 1 teaspoon if you're new to Ube, then adjust to your taste preference. For baking and desserts, follow your recipe or use 2-3 tablespoons per cup of flour.

Purple Hour mixes beautifully with dairy milk, oat milk, almond milk, coconut milk, or any plant-based alternative. For the creamiest texture, we love oat or coconut milk. You can also blend it into smoothies with yogurt, mix it into water for a lighter drink, or incorporate it into baking recipes.

Absolutely! Purple Hour is incredibly versatile. For hot lattes, whisk the powder with a small amount of hot liquid first to create a smooth paste, then add the rest of your heated milk. For iced drinks, blend or shake vigorously with cold liquid and ice. Both methods create a delicious, vibrant purple drink.

Store Purple Hour in a cool, dry place away from direct sunlight and moisture. Keep the package tightly sealed after each use. Avoid storing it near heat sources or in humid environments like above the stove. For extended freshness, you can store it in an airtight container in the refrigerator.

The possibilities are endless! Beyond classic Ube lattes and smoothies, you can make Ube pancakes, muffins, cookies, cheesecakes, ice cream, overnight oats, chia pudding, and even savory dishes. Check out our Recipes page for detailed instructions and creative ideas to incorporate Purple Hour into your daily ritual.